Overview & Scope
Real Chat ("Real Chat", "we", "us") respects your privacy. This Policy explains what Personal Information we collect through the Real Chat Platform and how we use, disclose, and protect it. Terms used but not defined have the meanings in our Terms of Service.
Information We Collect & Use
We collect Personal Information that identifies or can reasonably be associated with you. Below are the primary categories of information we collect when you use the Platform.
Information You Provide
- Contact Information: name, email, telephone, mailing address.
- Expert Credentials: ID, date of birth, SSN (where required), resume, licenses.
- Profile & Communications: job title, experience, messages, posts, survey responses, support interactions.
- Referrals: contact info for referrals you provide.
- Financial & Transaction Data: payment details (processed by third-party payment processors), purchase history.
- Media: photos you upload and recorded customer support calls (where applicable).
Information From Third Parties
We may supplement our data with information from social networks, marketing partners, affiliates, and other users (e.g., referral data).
Automatically Collected Information
- Device & Browser Data: IP, device model, OS, browser, unique IDs.
- Usage & Browsing: pages visited, referring URL, time on site, clicks, error logs.
- Location: approximate city/state from IP, or precise location with your consent.
- Inferences: profiling and personalization derived from the data above.
Cookies & Tracking
We use cookies, web beacons, and SDKs (including IDFA / Advertising ID on mobile) for analytics, security, and advertising. You can manage cookies through your browser settings — see All About Cookies.
Aggregated / De-identified Data
We may anonymize or aggregate data for internal analysis and business purposes. De-identified data may be used or shared without restriction.
How We Use Personal Information
- Account administration and Expert application processing.
- Providing, operating, and improving the Platform.
- Responding to requests and providing customer support.
- Processing payments and issuing payouts.
- Security, fraud prevention, and compliance.
- Marketing, promotions, and personalized content.
- Analytics, research, and internal operations.
How We Disclose Personal Information
- Service Providers: hosting, payments, analytics, email providers, and similar vendors.
- Partners: co-branded service providers and companies you request information from.
- Advertising Partners: ad networks for ad delivery and measurement.
- Affiliates & Within Organization: subsidiaries and corporate affiliates.
- Social & Public: information you post publicly on the Platform.
- Legal & Safety: when required by law or to protect rights and safety.
- Business Transfers: in connection with mergers, acquisitions, or asset sales.
- With Consent: any other disclosures you authorize.
Online Analytics & Advertising
We use third-party analytics (e.g., Google Analytics) and advertising technologies. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
To opt out of targeted advertising, visit:
Note: opt-outs are device-specific.
Your Rights & Choices
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your Personal Information. To manage your data, use your account settings or contact us at privacyrequest@realchat.shop.
How to Contact Us
If you have questions or requests regarding this Policy, contact us:
Real Chat
Phone: +1-877-419-4506
Email: info@realchat.shop